• Reservation Sales Agent Skills
• Passenger Service Agent Skills
• Ticket Agent Skills
• Domestic, Transborder, and International Fare Construction
• Taxes, Fees, and Charges
• Ticketing, Refunds, Reissues
• Introduction to ARC and BSP
• Introduction to IATA and IATAN
• Proration, Clearing House, and Interline Settlement
• GDS Distribution
• Pricing and Revenue Management
• Travel Agency Accreditation and Sales Agency Agreements
• In-flight Personnel Orientation to Ticketing and Reservations

For more information about currently scheduled training classes, please click here.

In addition, ATC provides in-house customized training programs geared to an airline's specific needs, including "train-the-trainer" sessions. ATC has provided customized training and consultancy support to both the Air Transport Association of America (ATA) and the International Air Transport Association (IATA), and world class airlines including Air Canada, Air Florida, America West Airlines, Eastern Airlines, Pan American World Airways, Trans World Airlines, United Airlines, and US Airways. For nearly 7 years, ATC developed and implemented the official travel agency training programs for IATA/BSP Canada and Air Canada.

For more information about custom-designed airline training programs, please contact us by clicking here.