This program is designed for travel counsellors who wish to prepare for the TICO Travel Counsellor Education Standards Exam. All travel agency counsellors (including supervisors and managers of travel agencies who themselves sell travel to the public) will be required to take and pass the exam no later than 01 July 2009.

There are two learning options for this training program:

Option 1: Self-Paced Training Program

The Self-Paced Training Program is a scripted 60 page slide presentation with instructor narration. Students proceed at their own pace and may play the presentation an unlimited number of times. The program includes a real-time practice exam with instant feed back and final scoring. The Self-Paced Training Program is an excellent option for participants who have limited time in their schedules to attend an online webinar. The program has long-term residual value for employees hired after the examination deadline so that they too may access the training program.

Option 2: Online Interactive Webinar

The Online Interactive Webinar program consists of two 90-minute sessions, with a training instructor. The two sessions are held on two consecutive days (weekday schedule) or on a single Saturday (weekend schedule), and each student will be provided with a TICO Exam Quick Reference Online Study Guide and to aid in learning and mastering the material expected in the TICO Travel Counsellor Exam.

The TICO Exam Quick Reference Online Study Guide (copy-protected and PC restricted) has been prepared by ARTA Canada for this webinar program so as to condense and highlight the key learning points which might be expected to be included in the TICO Travel Counsellor Exam. Participants will also be required to obtain and review TICO's own Study Manual.

Topics covered in both the Self-Paced Training Program and the Online Interactive Webinar include:

• Background and Role of TICO
• Overview of the Ontario Travel Industry Act 2002
• Advertising and Registrant Pre-Sale Obligations
• Post-Sale Registrant Obligations (Before Client Travels)
• Ontario Travel Compensation Fund

Costs and Ordering/Registration Information

• The cost for the Self-Paced Training Program which includes a practice TICO Travel Counsellor Exam is CAD 120.00*. The program is downloaded on a PC and may be played an unlimited number of times.

It should be noted that the Self-Paced Training Program is for PC users only (no Mac version is available) and is copy-protected and can be viewed/played an unlimited number of times, but only on the PC where it is first downloaded, opened, and viewed. It cannot be redistributed to other parties. Please consider the copy-protection restriction carefully before ordering. Please allow up to 24 hours for electronic delivery processing of your order for the Self-Paced Training Program.

*ARTA Canada members receive a 25% discount on the Self-Paced Training Program fee.

• The cost for the Online Interactive Webinar is CAD 145.00*, allowing one log-in and one dial-in access (however, multiple persons in the same conference room from the same TICO Registrant are permitted and adds extra value to your training investment), and includes:

- Two, 90-minute online webinar sessions (total 3 hours)
- TICO Exam Quick Reference Online Study Guide (copy-protected and PC restricted)

*ARTA Canada members receive a 25% discount on the webinar fee. The ARTA Canada discount applies solely for ARTA Canada members who register for this webinar prior to the registration deadline indicated below.

Participation fees are non-refundable and include the cost of web access and provided materials only. Please be certain you wish to attend this webinar before enrollment. Payment is made online using ATC's secure payment portal, and only VISA and MasterCard are accepted.

Self-Paced Ordering and 2009 Webinar Schedule

*Registration after the enrollment deadline indicated above is subject to a late registration fee of CAD 30.00. Please register on-time. Space is extremely limited.

Online Webinar Requirements
This program is an online web-based seminar. Participants will be required to have access to an Internet-connected PC and a regular telephone (long distance charges apply). ATC recommends using a $1.00 Looney Call at www.looneycall.ca to keep long distance charges minimal. Technical requirements include:

»» Minimum technical requirements to attend the webinar using a PC:

. Required: Internet Explorer 5.0 or later, Netscape Navigator 6.0 or later or Mozilla Firefox 1.0 or later

. Required: Windows 2000, XP Home, XP Pro or 2003 Server, or Vista

. Required: Stable 56k, cable modem, ISDN, DSL or better Internet connection

. Recommended: Minimum of Pentium 400 with 256 MB of RAM

. Recommended: Java Virtual Machine enabled

»» Minimum technical requirements to attend the webinar using a Mac:

. Required: Mac OS X 10.3.9 (Panther) or newer

. Required: Safari 1.3 or newer, Firefox 1.5 or newer on PowerPC G3/G4/G5 or Firefox 1.5.0.2 or newer on Intel (JavaScript and Java enabled)

. Required: Stable 56 k, cable modem, ISDN, DSL or better Internet connection

. Required: Power PC G3/G4/G5 or Intel processor (G4 450 MHz with 256 MB of RAM)

As this is an interactive session between participants and the webinar leader, and to assure a fulfilling learning experience, space is limited to 25 participants per session. Please register early to assure confirmation in the session of your choice.

Webinar Leader - Bruce Bishins, CTC
One of the most accomplished technical trainers in the travel industry, Bruce Bishins has been a respected and well-known consultant to travel agencies for over 30 years. He has held positions at Air Canada, Swissair, Air France, and Austrian Airlines, and was Manager-Travel Industry Training at Trans World Airlines for nearly eight years. He developed and implemented the travel agency training program for PARS. In 1978, he was appointed by a joint airline task force to the position of Manager-Procedures Training for the Air Traffic Conference (the predecessor to the ARC Area Settlement Plan in the U.S.). In 1981, he joined the Airline Training Council as Executive Director. In 1991, while still at ATC, he was contracted by the International Air Transport Association to provide technical support and training for travel agents and air carriers participating in the IATA Billing and Settlement Plan (BSP Canada). He managed the IATA/BSP and Air Canada agency training programs for nearly seven years.

How to Enroll
Please complete the above Online Enrollment Form with all requested information. Tuition fees include only the cost of instruction. Webinar conference call long distance charges are at the participants' own expense. ATC recommends using a $1.00 Looney Call at www.looneycall.ca to keep long distance charges minimal. Please enroll early to assure participation in the webinar session(s) of your choice and to avoid a CAD 30.00 late fee if enrolling after the published deadline.

Webinar Cancellations/Changes to Sessions
Tuition fees are non-refundable. Please consider carefully your intention to attend prior to enrollment. To discourage changes, a change fee of CAD 30.00 will be levied for changes to session dates after enrollment.

Webinar Session Confirmations
Approximately one week prior to the webinar session requested, a confirmation will be e-mailed to all enrolled and confirmed participants. If for any reason a participant has not received a confirmation at least one week prior to the webinar date, it will be the full responsibility of the participant to contact ATC by sending an e-mail by clicking here or calling ATC at 416-920-3242 immediately. As such, non-receipt of e-mail confirmation is not a valid reason for failure to attend.