To help agencies with current BSP Canada procedures and policies, ATC, in cooperation with ARTA Canada, provides a series of programs to assist agencies in dealing with day-to-day BSP-related and BSPlink activities and in better managing sales reporting and remittance functions.

The BSP Webinar Program is divided into two modules, Basic and Advanced. Both modules are interactive and conducted in English only, néamoins, des questions en français sont encouragées.

BSP Webinar - Basic Module
The Basic module is a two hour web-based training program and designed for newer travel agents (less than two years experience) and focuses on a preliminary overview of IATA/BSP Canada, basic ticketing, fare construction logic, taxation, and a general introduction to reporting and remitting under the IATA Billing and Settlement Plan:

• Introduction to IATA and BSP Canada
• E-Ticketing via GDSs
• Interline Ticketing Agreements
• Issuing Carrier/Validation Rules
• Taxes, Fees, and Charges including Tax Exemption/Refunds
• Implementation of the Government Ruling on Airline Tax Refunds
• Basic Fare Construction Logic
• General Overview of Virtual Multiple Purpose Document (V-MPD)
• General Overview of Sabre V-MCO with AC
• Voiding Rules
• Basic Reporting and Remitting Requirements
• Question and Answer Forum

BSP Webinar - Advanced Module
The Advanced module is a two hour web-based training program and designed for highly-experienced travel agents or those responsible for the management and handling of the weekly BSP sales reporting function. The Advanced module focuses on access and usage of BSPlink and procedural recommendations to enhance workflow productivity:

• Introduction to BSPlink
• BSPlink Basic and Enhanced Functionality Levels
• General Overview of V-MPDs
• General Overview of Sabre V-MCO with AC
• Net Fare Ticketing and Commission Collection
• Travel Agent Service Fee (TASF) Transactions
• Refund Transactions
• Exchange Transactions
• Non-BSPlink Paper-Based ADMs/ACMs
• Automated Agency-Initiated ACMs
• Handling of SSANs/SSARs
• ADM Dispute Procedures
• Handling ADM Disputes for Alleged GDS Segment/Booking Infractions
• Preview of New Web-Based "BSP Dispute Manager"
• Submission of Sales Transmittal
• BSPlink Reports: Remittance, Statement, Tax, Ticket
• BSP Memoranda and Bulletins
• Billing/Settlement Rejection by Agent at Bank
• Update on IATA Pre-Authorized Debit (PAD) Agreement
• Update on Proposed Financial Standards/Bonding
• Update on Daily Reporting and Remitting
• Overview of IATA Resolution 890 and PCI Compliance
• Update on Transition to Cash-Only BSP
• Question and Answer Forum

Tuition
Tuition for the BSP Webinars is as indicated below for each PC log-in/teleconference dial-in. Given the nature of this training, and to keep log-in costs down, it is recommended that attendees call from a conference room where facilities are in place for a group of agents to share a single connected PC and speakerphone. Multiple log-ins from different PCs and dial-ins from more than one telephone line require separate tuition payment.

• CAD 135.00 for the Basic Module
• CAD 165.00 for the Advanced Module
• CAD 250.00 for the Combined Basic and Advanced Modules

ARTA Canada member travel agencies receive a CAD 50.00 discount on either the Basic or Advanced module or a CAD 75.00 discount on the combined modules provided that registration is before the enrollment deadline. Tuition must be paid online using ATC's secure web payment system, and only VISA and MasterCard are accepted. We regret that the American Express card is not accepted.

Webinar Sessions
Each module of the BSP Webinar is two hours long in its entirety. The Basic and Advanced modules are held on consecutive days, allowing attendees who choose to participate in both modules to benefit from optimal continuity of learning. Registration in the module session(s) of your choice below is the full program, repeated identically each month.

*Registration after the enrollment deadline indicated above is subject to a late registration fee of CAD 30.00 (plus applicable taxes). Please register on-time. Space is extremely limited.

Online Webinar Requirements
This program is an online web-based seminar. Participants will be required to have access to an Internet-connected PC and a regular telephone (U.S. long distance charges apply). ATC recommends using a $1.00 Looney Call at www.looneycall.ca to keep long distance charges minimal. Technical requirements include:

»» Minimum technical requirements to attend the webinar using a PC:

. Required: Internet Explorer 5.0 or later, Netscape Navigator 6.0 or later or Mozilla Firefox 1.0 or later

. Required: Windows 2000, XP Home, XP Pro or 2003 Server, or Vista

. Required: Stable 56k, cable modem, ISDN, DSL or better Internet connection

. Recommended: Minimum of Pentium 400 with 256 MB of RAM

. Recommended: Java Virtual Machine enabled

»» Minimum technical requirements to attend the webinar using a Mac:

. Required: Mac OS X 10.3.9 (Panther) or newer

. Required: Safari 1.3 or newer, Firefox 1.5 or newer on PowerPC G3/G4/G5 or Firefox 1.5.0.2 or newer on Intel (JavaScript and Java enabled)

. Required: Stable 56 k, cable modem, ISDN, DSL or better Internet connection

. Required: Power PC G3/G4/G5 or Intel processor (G4 450 MHz with 256 MB of RAM)

As this is an interactive session between participants and the webinar leader, and to assure a fulfilling learning experience, space is limited to 25 participants per session. Please register early to assure confirmation in the session of your choice.

Webinar Leader - Bruce Bishins, CTC
One of the most accomplished technical trainers in the travel industry, Bruce Bishins has been a respected and well-known consultant to travel agencies for over 30 years. He has held positions at Air Canada, Swissair, Air France, and Austrian Airlines, and was Manager-Travel Industry Training at Trans World Airlines for nearly eight years. He developed and implemented the travel agency training program for PARS. In 1978, he was appointed by a joint airline task force to the position of Manager-Procedures Training for the Air Traffic Conference (the predecessor to the ARC Area Settlement Plan in the U.S.). In 1981, he joined the Airline Training Council as Executive Director. In 1991, while still at ATC, he was contracted by the International Air Transport Association to provide technical support and training for travel agents and air carriers participating in the IATA Billing and Settlement Plan (BSP Canada). He managed the IATA/BSP and Air Canada agency training programs for nearly seven years.

How to Enroll
Please complete the above Online Enrollment Form with all requested information. Tuition fees include only the cost of instruction. Conference call long distance charges are at the participants' own expense. ATC recommends using a $1.00 Looney Call at www.looneycall.ca to keep long distance charges minimal. Please enroll early to assure participation in the session(s) of your choice and to avoid a CAD 30.00 late fee if enrolling after the published deadline.

Cancellations/Changes to Sessions
Tuition fees are non-refundable. Please consider carefully your intention to attend prior to enrollment. To discourage changes, a change fee of CAD 30.00 (plus applicable Canadian taxes) will be levied for changes to session dates after enrollment.

Session Confirmations
Approximately one week prior to the webinar session requested, a confirmation will be e-mailed to all enrolled and confirmed participants. If for any reason a participant has not received a confirmation at least one week prior to the webinar date, it will be the full responsibility of the participant to contact ATC by sending an e-mail by clicking here or calling ATC at 416-920-3242 immediately. As such, non-receipt of e-mail confirmation is not a valid reason for failure to attend.