What is personal information?

Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual's business address and telephone number), which is not protected by privacy legislation.

Who we are?

ATC is the largest travel industry training organization in North America. More than 250,000 travel agents and airline personnel have attended ATC sponsored courses throughout the world. Founded in 1980, ATC has a well-earned reputation for timely, incisive training programs, mostly technical in nature, which fill the industry's vast educational needs.

ATC fully supports and complies with the privacy principles enshrined in U.S. privacy and electronic media protection legislation, and the Government of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect personal information for the following purposes:

ATC collects personal information to facilitate the provision of commercial and training services to our client airline, travel agency, and individual travel industry personnel. Personal information is often collected due to some travel agencies being sole proprietorships or where individual travel industry personnel choose to avail themselves of ATC services and programs. In addition, ATC uses various components of personal information, particularly e-mail addresses and fax numbers, to provide ongoing support to our training customers and partners, including advisories, bulletins, and training program updates. As always, this information is maintained on our secure internal and external communication servers and never commercially shared with any other party for any purpose other than directly facilitating ATC's training services or marketing and promotion services of ATC's partners. Any customer may request immediate deletion of their contact information and choose to disallow future contact by ATC Program Marketing. ATC fully supports anti-spam protocols, and all marketing communications provide customers with facilities to remove their contact information with immediate effect. ATC also uses the personal information it collects to comply with legal and financial requirements imposed by various authorities on ATC's operations.

Upon registration for any ATC program, examples of the information we collect or store for these purposes include the following: name, address, telephone, fax, e-mail address, SITA/ARINC address, IATA/ARC number, pre-authorized payment information, credit card information, web site cookies, and similar personal information necessary to properly identify our clients and their respective entitlement to the services we provide.

Protecting personal information:

ATC understands the importance of protecting personal information. For that reason, we have taken the following steps:

. Paper information is either under supervision or secured in a locked or restricted area.

. Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on computers.

. Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.

. Staff are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.

. External consultants and agencies with access to personal information must enter into privacy agreements with us or acknowledge that the abide by PIPEDA.

Retention and destruction of personal information:

ATC needs to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy. We keep our transaction files and data during the entire period of a client's relationship with ATC and retain this information for about 2 years thereafter. Solely e-mail addresses and fax numbers are retained indefinitely so as to provide program updates, change bulletins, or other notices which may affect information which ATC may have conveyed during its training programs. ATC prides itself on the accuracy of its programs, and ongoing communications with our customers is one way we maintain the current nature of the information we share. ATC fully supports anti-spam protocols, and all marketing and training communications provide customers with facilities to remove their contact information with immediate effect. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.

You can look at your information:

With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., various legal forms, technical language, etc.).

We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests. If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access. If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.

Do you have a concern?

Our Privacy Policy Manager can be reached by contacting ATC on the ATC web site (www.airlinetraining.org) to address any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Privacy Policy Manager. He will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

With respect specifically to Canada, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at: 112 Kent Street, Ottawa, Ontario K1A 1H3 as well as by:

Phone: (613) 995-8210
Toll-free: 1-800-282-1376
Fax: (613) 947-6850
TTY: (613) 992-9190
E-mail: info@privcom.gc.ca

ATC appreciates and values your opinions. At ATC, privacy is not a privilege, it's a right.